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Paolo Monti

Paolo Monti Customer Excellence, MediaWorld

Customer Excellence Manager at MediaWorld, with over 20 years of experience in retail, both in-store and at headquarters. I focus on improving customer experience across people, processes, and tools, with a strong emphasis on NPS, customer listening, and in-store performance. In recent years, I have led innovation projects such as local Google reviews management, post-purchase contact models, and the evolution of omnichannel touchpoints.
Workshop
16:00 - 16:30
Aqua Hall 2
How the customers' voice drives local visibility in the generative AI era and the success case of MediaWorld
By: Partoo
  • Paolo Monti
  • Daniele Verderio
  • Filippo Fiori
Speakers
  • Paolo Monti
    Paolo Monti Customer Excellence, MediaWorld
  • Daniele Verderio
    Daniele Verderio Customer Intelligence, MediaWorld
  • Filippo Fiori
    Filippo Fiori Head of Sales Italia, Partoo
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