General terms and condictions

1.1. These General Terms and Conditions govern the online sale of admission tickets (represented by the Badge) and the activation procedures for Invitation Codes for participation in the Netcomm Forum Event to be held on 6–7 May 2026 at Allianz MiCo, Viale Eginardo, corner of Via Colleoni, 20149 Milan Allianz MiCo (Gate 4). Holding a valid Badge entitles the holder to access to the Event and to view on-demand content available through the official website www.netcommforum.it the “Website”). Access to the trade fair and the related digital content are hereinafter collectively referred to as the “Services”.

1.2. Any user accessing or purchasing the Services is required to read and accept these General Terms and Conditions prior to completing the purchase process.

2.1 For the purposes of these General Terms and Conditions of Sale (“GTCS”), the following terms shall have the meanings set out below:

• Event: Netcomm Forum is the Consortium Netcomm Event, accessible on-site at Allianz MiCo in Viale Scarampo -Via Colleoni, 20149 Milano - Allianz MiCo Gate 4 e online, on demand, via the website netcommforum.it.
• Event Owner: Consorzio Netcomm, based in in Milano, via Gabrio Serbelloni 2 (20122 – MI) with Netcomm Services, based in Milano, via Gabrio Serbelloni 2 (20122 – MI), the services-company wholly owned by the Consortium (named also, Netcomm).
• Organizer: TIG Events S.r.l., based in via Ettore Romagnoli 6, 20146 Milano – Italia, is the entity appointed by Netcomm for the organization of the Forum Event and for the sale of tickets, which are directly accessible through the Website.
• Purchaser: the individual or legal entity completing the purchase of an Admission Ticket or activating an Invitation Code.
• Beneficiary: the individual for whom the Admission Ticket is purchased or redeemed (for example, where a colleague purchases tickets on behalf of multiple attendees).
• Admission Ticket: the entitlement granting the holder the right to access and use the Services, issued upon completion of the registration and purchase process or upon redemption of an Invitation Code. The Badge represents the Admission Ticket. Any reference to “Badge” on the Website or within the exhibition areas shall be deemed to refer to a valid Admission Ticket and the corresponding right to access the Services.
• Badge: the physical pass issued by the organiser, bearing a unique QR Code and linked to the relevant Admission Ticket. The Badge constitutes the sole valid document granting physical access to the Event and/or access to the Website for the use of the Services.
• QR Code: the unique alphanumeric code automatically generated by the system upon completion of the purchase or Invitation Code redemption process and sent by email to the Purchaser or Beneficiary for the purpose of issuing the Badge.
• Invitation Code: a complimentary access code enabling the Beneficiary, through a designated registration procedure, to obtain an Admission Ticket (represented by the Badge) for access to the trade fair and/or the Website.

3.1. The User purchases the admission ticket (represented by the Badge) via the website www.netcommforum.it, in the “Participate” section. The purchase procedure is guided and consists of four stages: (i) verification of the User’s e-mail address and registration on the website by entering the required identification details and reviewing and accepting these General Terms and Conditions of Sale (the “GTCs”) and the Privacy Policy; (ii) upon completion of registration and creation of the User profile, the User is redirected to the payment interface through which the amount due shall be paid; (iii) upon successful completion of the payment procedure, the User shall receive by e-mail a QR Code and the relevant Badge; and (iv) the Badge may be printed either independently by the User or at the exhibition area, or alternatively accessed and used through the dedicated application.

3.2. The User may request the issuance of an invoice. In such case, the User shall complete the required fields and provide their Italian electronic invoicing code (Codice Identificativo) or Certified Email address (PEC). The invoice shall be made available through the Italian Exchange System (Sistema di Interscambio – SdI) in the taxpayer’s reserved area on the website of the Italian Revenue Agency. The User may also request a courtesy copy of the invoice by selecting the relevant option or by contacting the administration at the following address: accounting.events@tig.it.

3.3. The system enables the User to purchase an Admission Ticket either for themselves or on behalf of third-party Beneficiaries (for example, where an employee purchases tickets on behalf of other individuals within the same company), by selecting the relevant option. In the event of a purchase on behalf of third parties, the Purchaser shall complete the electronic order form and provide the email address of each Beneficiary.

3.4. Upon conclusion of the purchase process, the Purchaser shall receive a confirmation email at the address indicated, containing a summary of the purchase. In particular:

• Purchase for oneself only. Where the purchase is made solely for the Purchaser, the confirmation email shall contain the Identification Code (QR Code) and the access credentials to be entered in the registration form to access the Website and the Event. The system shall recognise the Purchaser and automatically pre-populate the data provided during the purchase process.
• Purchase for oneself and/or for others. Where the purchase is made for the Purchaser and/or for other Beneficiaries, the Purchaser shall receive a confirmation email containing the purchase summary, their personal Identification Code (where applicable), and a summary of the email addresses of the Beneficiaries on whose behalf the purchase has been made. At the same time, the system shall send each Beneficiary an email containing their respective Identification Code and an invitation to complete the personal registration procedure via the Netcomm Forum website, by following the guided process made available therein, which is designed to facilitate the structured collection of the required information, entering their Identification Code in the designated field and acknowledging the Privacy Policy. Upon completion of such registration procedure, the Beneficiary will receive via e-mail their personal Admission Ticket, represented by the Badge, and the QR Code, which shall entitle them to access the Event and to view the digital content made available via the Website.

3.5. The Purchaser’s personal data collected during the purchase process shall be processed in full compliance with the applicable legislation on the protection of personal data. Where the purchase is made on behalf of third parties, the Beneficiary’s email address provided by the Purchaser shall be used solely for communications relating to the purchase procedure. The third-party Beneficiary shall personally complete the authentication and registration process and shall therefore be entitled to view the Privacy Policy and express their preferences concerning the processing of personal data during completion of the personal registration procedure, which shall in any event remain an individual and autonomous process. For further information regarding the processing of personal data, reference is made to the Privacy Policy published on the Netcomm Forum website.

3.6. Registration entails the creation of a user profile used to manage ticket purchases and participation in the event. This profile does not constitute a self-managed personal area; any requests to modify or update Personal Data must be submitted to the Organiser in accordance with the procedures set out in the Privacy Notice.

3.7 The Website makes available to the User a simplified registration procedure, designed to facilitate the input of data, based on artificial intelligence systems operating in conversational form. The User is hereby informed that he or she is interacting with an automated system and not with a human operator. Prior to confirming submission of the online form for the creation of the profile and the placement of the purchase order (or the conversion of invitation codes), a summary of the data collected shall be displayed, and the User shall be afforded the opportunity to identify and correct any errors resulting from inaccurate or incomplete data entry. The User shall remain solely responsible for the final verification of the information provided. Accordingly, the Organiser and the Event Owners shall not be held liable for any invoicing errors, failed communications, or other issues arising from the submission of inaccurate, incomplete, or unverified data entered by the User during the conversational procedure.

4.1. Access to the Netcomm Forum Event and to the digital content made available via the Website shall be permitted exclusively to the lawful holder of a valid Badge.

4.2. The Badge is linked to a personal, non-transferable Identification Code (QR Code) and entitles the holder to participate in the physical and digital components of the Event, subject to prior registration on the Website.

4.3. In the event of loss of the email containing the Badge, or loss/non-receipt of the email containing the Identification Code required for completion of the registration procedure and generation of the Badge (in the case of a purchase made by a third party), the individual concerned shall contact the organising secretariat for assistance. Where recovery is not possible (for example, where the relevant email address cannot be identified), access to the Event shall not be granted.

4.4. Given the anticipated high attendance, Badge holders may print their Badge independently and access the Event venue directly.

5.1. The price of the Admission Tickets (through which the Badge may be obtained) shall vary depending on the type of access selected (for example, single-day admission, two-day admission, etc.). The Organiser reserves the right to apply, during specific periods and subject to particular conditions, promotions, discounts or reduced rates, including offers limited in time or subject to availability. In all cases, the applicable price shall be that displayed by the online sales system at the time of selection and prior to confirmation of the purchase. The Purchaser shall therefore be informed of the total price before completing the purchase and proceeding with payment. The Website, being the official ticket sales channel, shall always display the prices applicable to the various categories of Admission Tickets.

5.2. The Purchaser shall indicate their selection by specifying the number and type of Admission Tickets required. The system shall clearly display the total amount payable, inclusive of VAT at the rate of 22% (the VAT amount being separately itemised). The total amount paid shall also be indicated in the purchase confirmation email generated upon completion of the transaction.

5.3. Payment shall be made by credit card through a secure electronic payment system compliant with applicable cybersecurity standards and personal data protection protocols. Following payment, the Payment Service Provider (bank) shall send a transaction confirmation email to the address provided at the time of purchase.

6.1. A User in possession of a complimentary Invitation Code may generate a Badge granting access to the Event via the official Website https://www.netcommforum.it, by following the prescribed procedure, namely by entering the Invitation Code in the designated field and providing the information required for registration, after having read the Privacy Policy and these General Terms and Conditions of Sale. Upon completion of the procedure, the system shall automatically generate the digital Badge, which may be printed for the purpose of accessing the Event. The Admission Ticket thus obtained shall also entitle the holder to access and view content made available through the Website.

6.2. The complimentary Invitation Code is personal and may be used solely by its holder. Activation of Invitation Codes on behalf of third parties shall not be permitted.

7.1. In accordance with the applicable legislation governing distance contracts, completion of the registration procedure and purchase of Admission Tickets through the online system shall result in the formation of a legally binding electronic contract between the Purchaser and the Organiser. Prior to submission of the order, the Purchaser shall be required to review and confirm the information provided and shall have the opportunity to identify and correct any data entry errors. The Contract shall be deemed concluded at the moment when the Purchaser confirms the order and the Organiser receives such order and sends the confirmation email.

7.2. The Organiser shall send a confirmation email summarising the purchase, including all relevant details, the price paid (where applicable), and the Badge bearing the Identification Code and QR Code.

7.3. Where a complimentary Invitation Code is used, completion of the registration procedure and generation of the Badge shall in any event give rise to the formation of a distance contract between the holder of the Invitation Code and the Organiser. The Contract shall be deemed concluded when the User completes the online procedure and receives, by email, confirmation of the Badge generation together with the relevant information.

7.4. In all cases, prior to submitting the order, the Purchaser shall be required to read and expressly accept these Terms and Conditions as a mandatory condition for completing the purchase.

8.1. Consorzio Netcomm, Netcomm Services e TIG Events shall not be liable for any expenses and/or damages, whether direct or indirect, in any way connected to the sale of the Badges or the organisation and execution of the Event.

9.1. In the event of changes to the schedule (e.g., postponement of the Event to a different date), the Badge shall remain valid and may be used on the new date. If the Badge holder is unable to attend, they shall be entitled to request a refund where applicable.

9.2. In the event of Event cancellation, it is possible to obtain a refund of the Badge price. The Organizer shall process refunds in a timely and appropriate manner, reimbursing only the cost of the Entry Ticket, excluding any other applicable charges (such as service fees), and in any case retaining an amount equal to 13% of the total price paid by the User.

9.3. In no circumstances shall the Organizer replace an Entry Ticket that is lost, misplaced, damaged, destroyed, stolen, or even partially illegible.

10.1. The right of withdrawal is excluded; as this Contract concerns the provision of a Service which the Organizer undertakes to provide on a specific date, the right of withdrawal is also excluded in contracts concluded with consumers pursuant to Art. 59, paragraph 1, letter n) of the Italian Consumer Code.

11.1. These General Terms and Conditions, together with the information provided in the electronic registration and ticket purchase process, constitute the entire agreement between the User and the Organizer.

12.1. The User is hereby informed that, during the Event, images and/or audio/video recordings of the User may be captured (for example, during workshops in which the User participates). Such material may be used, in full compliance with applicable copyright law (Royal Decree 633/1941), the rules on the use of personal images (Arts. 96 et seq. RD 633/1941), and Regulation (EU) 2016/679, while respecting the dignity and decorum of individuals, for publication on websites, social networks (e.g., Facebook), magazines, TV, brochures, or inclusion in materials intended for distribution (e.g., posting workshop videos on the Netcomm website or Sponsor platforms).

12.2. Given the number of participants, it is not feasible to process individual requests to refuse use of one’s image. Therefore, by purchasing a Badge or activating an Invitation Code, the User grants full consent for the Organizer to use such material as indicated in the Release Statement referenced in the Privacy Notice. Users who do not agree with this policy should refrain from purchasing a ticket or attending the Event.

13.1. For information or assistance, Users may contact the Event Secretariat at: iscrizioni@netcommforum.it or by phone at 02.49988.8.

14.1. Pursuant to Art. 141-sexies, paragraph 3, of the Italian Consumer Code, Consumer Users are informed that, if they have submitted a complaint which remains unresolved, they may initiate an out-of-court dispute resolution procedure through an ADR body.

15.1. The Contract shall be governed by Italian law. Any dispute arising from or related to the Contract or these General Terms and Conditions shall be subject to the jurisdiction of the User’s place of residence, or alternatively, the courts of Milan.

15.2. For matters not expressly covered herein, applicable Italian and EU law shall apply.