The GLS Group is one of the largest shipping service providers in Europe, with a strong local presence in almost every country on the continent. It also operates through wholly-owned subsidiaries in Canada and on the West Coast of the United States. Thanks to its network, GLS unites its customers and communities, delivering millions of packages and stories every day. GLS manages its network proactively, connecting its markets in a flexible and agile manner to respond to their dynamic and rapidly changing nature. The company prides itself on providing its customers in more than 50 countries with a high quality service that best suits their needs. GLS has over 120 Sorting Centres and more than 1,600 Depots, supported by more than 36,100 last-mile and 6,500 long-distance vehicles. All this translates into flexibility, capillarity and an extended reach.
In Italy, GLS has more than 160 Depots and 13 Sorting Centres, distributed throughout the country. Moreover, thanks to its its network of over 10,000 GLS Points (pick-up points), it ships within 24 hours to most parts of the country.
For the e-commerce world and the B2C market, GLS offers a range of specific services. To meet the needs of private individuals, the FlexDeliveryService has been further implemented, which guarantees even more flexible deliveries abroad, with up to six customisation options to meet customer requirements. One of the latest innovations is the ShopDeliveryService is the service that allows customers to choose their preferred GLS Point directly from the e-commerce website checkout, while the national and intxernational ReturnService streamlines and simplifies the return management process.
In addition, thanks to SmartDeliveryService, the recipient can choose delivery to a GLS Point when the shipment departs. Furthermore, if the addressee decides to receive the parcel at home, but is absent on the first delivery attempt, the parcel will still be delivered to the addressee's most convenient pick-up point, identified through the use of an algorithm created by GLS.