ChapsVision

Company Profile

ChapsVision stands as the European leader in data processing solutions, delivering an extensive suite of offerings to elevate and enhance customer engagement and streamline business operations. Our commitment to innovation positions us at the forefront of fostering seamless, personalized shopping experiences.

Renowned in the unified commerce field, ChapsVision specializes in crafting bespoke solutions for the retail and luxury sectors. Its solutions are deployed all around the world (65 countries, including China), with successful implementations in over one hundred prestigious brands and Houses. Our esteemed clientele includes prestigious names such as LVMH, Calzedonia, dimar S.p.A., Longchamp, CELIO, Decathlon, The Kooples, Gruppo Finiper... among others.

Our Solutions:

Clienteling Premium: Setting the standard in the Premium-Luxury market, this mobile application (available on iOS and Android) empowers sales advisors to engage with customers at every touchpoint - pre, during, and post-purchase. Leveraging various communication channels (e-mail, WhatsApp, SMS, WeChat, ... with the possibility of using templates), the app facilitates personalized interactions, appointment scheduling, and updates sharing, enhancing the in-store experience with a touch of intimacy and full personalization.

Digital In-Store: This solution enables sales assistants to consult the company's entire product catalog and check stock levels in real time via a mobile application. If a product is out-of-stock or unavailable in store, it can be ordered on the spot for customer. Moreover, by scanning the items' barcode, the sales assistants have instant access to product details and recommendations.

POS – mPOS – Self-Checkout – RFID: Our Point of Sale (POS) system offers a user-friendly, high-performance interface, facilitating in-store transaction management while guaranteeing a seamless customer experience. Our Mobile Payment Solution (mPOS) enables sales associates to collect payments from their customers anywhere in the point of sale (product order, mixed basket with a single payment, distant sales, ... and also Tap to Pay), avoiding the need for a checkout at the cash register.

Order Management System: Our sophisticated OMS centralizes and automates order processing, offering real-time inventory insights thanks to the unified stock. Simplifying not only the ordering process but also optimizes logistics, ensuring a seamless and efficient customer journey while offering new services like Ship from Store, Back in Stock alerts or simplified return processes.

Web to Store: We provide innovative, hyper-personalized shopping experiences that cater to individual customer needs. Our services range from flexible in-store ordering to personalized appointments, videoconferencing options, services like Click & Collect or E-reservation, all designed to distinguish and enhance the retail experience.

Our Mission:

At ChapsVision, our goal is to transcend customer expectations through cutting-edge, tailor-made solutions that drive unparalleled business performance. We are dedicated to ensuring a seamless, highly personalized shopping journey for every customer, setting new standards in retail and luxury engagement.