Shipping status, commission calculations, and goal tracking are just a few examples of information that used to require an email and involve waiting. Today, every Yves Rocher beauty consultant can access this information in real time and independently, thanks to AI Agents that are always available.
In this workshop, Yves Rocher will share firsthand how it has redesigned support for its network of consultants by integrating indigo.ai’s AI Agents. We’ll showcase the solution’s architecture, the KPIs achieved, and what we’ve learned not to automate in a network where consultants build relationships with customers every day, and empathy remains the true competitive advantage.