AI for commerce you control. Free from Big Tech dependencies.

There are two kinds of AI. The kind you rent, and the kind you own and control…

Most AI for commerce tools are rented wrappers built on someone else's models, data, and pricing. When they change, your experience shifts with them.

Empathy AI is built differently. It’s independent and empowering. You own it end to end: the models, the context, the catalogue, and the merchandising logic. Your store's intelligence runs on your infrastructure, tuned to your brand's language and goals.

There’s no Big Tech control. Every decision is owned by you. From AI Mode (visual retail understanding) to AI Spaces (context‑aware, brand‑specific experiences), your AI becomes part of your store, not a dependency outside it.

Your store stays intelligent, independent, and fully yours.

Own the experience. Own the intelligence.

AI Mode 

Conversational AI shopping

A shopper types "what goes with salmon." Your store understands. AI Mode reads intent, not just keywords, returning results shaped by your catalogue, your merchandising logic, and your brand context. This is not a generic assistant. It’s your store's intelligence talking to your shoppers.

Related Tags 

Type "beer" and IPA, Pale Ale, Belgian, Craft appear instantly below the search as clickable capsules shaped by your catalogue, not a generic algorithm. Your store guides the shopper from a broad idea to exactly what they want in an instant, turning a vague search into a specific one.

AI Carousels

Zero results don’t have to mean dead ends. When a search comes up empty, an AI Carousel surfaces relevant products from your catalogue — guided by your merchandising logic, not just a generic fallback. Avoids bounce and keeps customers searching.

AI Spaces

Your brand guidelines. Your policies. Your product knowledge. Upload them once and AI works from your context, not a generic model. Your team gets instant answers from your own knowledge base. Your shoppers get accurate answers from your own docs. Most importantly, you own your own knowledge and Big Tech AI never trains on it.

Built for retailers at every scale

Whether you're an independent retailer or a multi-market enterprise there’s an option for you: 

Empathy.co: For enterprise retailers who need full control, deep customisation, and AI that integrates into complex commerce infrastructure.