Francesco De Giampaulis HEAD OF PRADA CLIENT SERVICES, Prada

Head of Client Services at Prada Group in Milan, with strong expertise in client service and operations process management, e commerce payment gateways, and anti fraud systems. Francesco De Giampaulis has over 20 years of experience across the luxury, telecommunications, and media sectors, including senior roles such as Global Client Service Manager at Prada and Head of CRM & Customer Operations at Mediaset. His key skills include CRM, reporting, people management, and omnichannel optimization for luxury clients.