Florian Rossi Manager Account Management and Customer Success, Trustpilot

Florian Rossi boasts over 20 years of experience in client management and digital strategy development. Today, he serves as the Manager of Account Management and Customer Success at Trustpilot Italy, where he leads the team dedicated to helping businesses leverage online reviews as a driver for growth and reputation. Previously, he held leadership roles at Mapp Digital as Director of AM & Customer Success, and at Teradata Marketing Applications, where he managed existing client portfolios, coordinated account teams, and drove business development. Raised in an international environment with a background in Information Technology, Rossi brings a solid foundation in Customer Success and a results-oriented approach. His mission is to strengthen the bond between brands and consumers through the core values of transparency and trust. definizione