We will begin with an in-depth analysis of the key trends reshaping the digital payments landscape, as highlighted in Worldpay’s 2026 Global Payments Report. From the evolution of consumer behavior to the widespread adoption of mobile-first solutions, and the technologies that are making the payment experience increasingly seamless, immediate, and integrated, this session will offer a journey into the innovation that is fundamentally transforming how citizens and businesses manage their online transactions.
Building on this foundation, the focus will then shift to the crucial role these innovations are playing within the public sector, with particular attention to the rise of flexible payment options, including Buy Now, Pay Later. The session will illustrate how smart solutions - from interest-free three-installment payments to financing plans ranging from 6 to 12 months - can make public services more accessible and significantly enhance the user experience. Through the combined perspectives of PagoPA, Klarna and Worldpay, participants will discover how models born in e-commerce are now helping shape a more modern, flexible, and digital public sector.