Vivocha, whose name represents the initials of Video, Voice, and Chat, is a SaaS platform that revolutionises interactions with Customers and prospects, allowing real-time communication between a company and users on the website, desktop or mobile, or mobile and messaging app.
The interaction can take place through a combination of VoIP, Video, Live Chat, Call Back, and is made even more effective thanks to collaboration tools, such as Co-Browsing.
The company now has office in Milan and a development center in Cagliari and from November 2017 has become part of the Covisian Group.
The Covisian Group is the second largest player in the Business Process Outsourcing market in Customer Operations in Italy, and today has about 17,000 workers in 20 locations.
Vivocha, joining the Covisian Group, has completed the first step of a great acceleration, while maintaining the same vision as when it was born, based on the theme of disruption of digital markets and on changing Customer experiences and focusing on what can be defined as the "One Click Away Customer Service" concept.
The adoption of Vivocha has a positive and measurable impact on multiple aspects of business processes, including the improvement of the Customer journey, the reduction of the prospect abandonment rate, the increase in the possibilities of Cross and Up Selling and the increase in the production efficiency of Customer Care combined with the reduction of Customer management costs.
Over 200 companies worldwide, including Allianz, AXA, BMW, Findomestic, Generali, Genertel, ING, L'Occitane, National Bank of Kuwait, Sisal, Verti, rely on Vivocha technology to improve their online Customer support.